Our Quality Policy & Documents

CORPORATE

Quality Policy

Dr. HE Clinic’s quality standards have been established within the scope of Joint Commission International (JCI), International Organization for Standardization (ISO) and health tourism authorization certificate certificates of the Ministry of health of the Republic of Turkey.

Quality policy principles

Providing health services internationally with expert and professional staff.
To provide the best health service to patients and their relatives by using up-to-date and advanced technology in diagnosis and treatment processes.
To work adhering to ethical principles in all health services we serve, from our doctors to our healthcare personnel.
To do scientific research about the health branches we serve and to be an example with our work in this field.
To meet all the health needs of patients and their relatives within the scope of international health services.
Providing quality health care at the most affordable costs.
Providing patient-oriented services in the health services we serve.
To ensure that all our team, from our doctors to our healthcare professionals, are equipped according to the changing conditions of the day.

Satisfaction Center

As Dr. HE Clinic, we measure the quality of the health services we provide with the satisfaction of our valued patients we have served so far. The patient-oriented approach we have adopted from the past to the present is the most important part of all service steps.

Our goal in this whole process, which starts with your trust in us for your health treatment and continues with your recovery, is to increase your satisfaction. With this mission, we want you to know that we work in an organized manner, from our patient representatives to our coordinators, from our healthcare professionals to our administrative team.

Our satisfaction center is a unit created to resolve all kinds of opinions, suggestions and complaints from you.

Dr. HE Klinik ile alakalı her türlü öneri, düşünce ve eleştirinizi, Şikayet Öneri & Görüş sayfamız aracılığı ile paylaşabilirsiniz.

Quality Certificates

Patient Comments

Average Rate

4.7

 4.5/5

234 reviews on Google >

I am very happy with the surgery and I regret that I didn't do it 10 years before. Thanks to Dr. Erdem and Dr. Mehmet. Because of the surgery, I'm happy now and I can live a healthy life. I don't live in pain anymore and I'm proud of myself. Dr. Erdem is so nice and sweet and he also is a professional who knows what he does. I know I was safe in his hands and also with his team. Believe me, if you have doubts.. don't! All the People who work there are professionals and they will take good care of you.

I can’t thank Dr HE and his team enough for the excellent service received while in hospital for my surgery. From start to now every time I have a concern it’s dealt with so I can’t complain but thank you. I’ve started my journey and thank you Dr HE and team for making this process stress-free and enjoyable. I’m becoming a speaker for the clinic because of my lovely experience and with my eyes closed I’m recommending him to anybody willing to take this path.

My wife and I were initially very concerned about getting this operation done in Turkey for her. It was all quite daunting. But as soon as we arrived at the facility in east Istanbul it was quite clear how this was a really quality setup and experience. Hasan Erdem and his associates were all really helpful and really professional. No problems since having had the surgery at all.

I can’t thank Dr HE and his team enough! I had my surgery 9 months ago and already lost 40kg. I am so happy and feel much better about myself. If you are thinking about having WLS with Dr HE, just do it! Surgery is going to change your life, Dr HE and his team are going to be with you all the time through all the process!!! Even after my 9 months post-op every time I have a question all the team, including Dr HE is there for me. 5 stars since the beginning!